Bigger Than Us – Travels
Last updated: November 5, 2025
Bigger Than Us – Travels (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, communicate with us, or use our travel services.
By accessing our website or engaging our services, you agree to this Privacy Policy.
1. Who We Are
Bigger Than Us – Travels is a travel company based in Aruba, offering:
Personalized travel planning and consulting services; and
Organized group trips focused on nature, wellness, adventure, and culture.
We act as the data controller for personal information we collect directly from you.
2. Information We Collect
We only collect information necessary to organize your trip or provide our services.
This may include:
A. Identification Information
Full name, nationality, date of birth, passport details (only when required for bookings).
B. Contact Information
Email address, phone number, postal address, or emergency contact.
C. Booking & Payment Information
Billing address and payment details (processed securely through third-party platforms such as Stripe, PayPal, etc.).
We do not store your full card details.
D. Travel Preferences & Itinerary Details
Destination preferences, trip dates, accommodation and activity choices.
E. Health & Dietary Information (Sensitive Data)
Only collected when necessary for trip safety, dietary needs, or medical considerations.
Processed with your explicit consent and deleted after the trip ends.
F. Website Usage Information
Cookies, IP address, and browsing data to improve website performance and analytics.
3. How We Collect Data
We may collect personal information when you:
Fill out a form or inquiry on our website;
Book or confirm a trip with us;
Communicate via email, phone, or social media;
Subscribe to our newsletter;
Access our website (cookies and analytics).
4. How We Use Your Information
We use your personal data for the following purposes:
Purpose – Legal Basis
To organize and manage your bookings – Contract performance
To communicate and provide customer support – Contract / legitimate interest
To process payments and accounting – Legal obligation
To ensure your health, safety, and trip suitability – Consent (for health data)
To send updates, newsletters, or marketing communications – Consent (opt-in)
To analyze and improve our website and services – Legitimate interest
To comply with applicable laws or respond to legal requests – Legal obligation
We will never sell or rent your personal information to third parties.
5. Data Sharing and Disclosure
We only share personal data when necessary to perform our services, and only with trusted third parties such as:
Hotels, local guides, transport operators, and other travel suppliers;
Payment processors (e.g., Stripe, PayPal, etc.);
IT and website hosting providers;
Professional advisors or regulatory authorities when required by law.
All partners and suppliers are expected to comply with data protection obligations.
6. International Transfers
Because our services operate globally, your information may be transferred and processed outside Aruba or the European Union.
In such cases, we ensure that adequate safeguards (e.g., contractual clauses or equivalent protections) are in place to protect your personal data.
7. Data Retention
We retain your personal data only as long as necessary for the purposes stated above, including:
Booking and accounting records: up to 7 years (for legal and tax requirements).
Health and special data: deleted within 30 days after the trip ends.
Marketing data: retained until you withdraw consent.
8. Data Security
We take appropriate technical and organizational measures to protect your data from loss, misuse, or unauthorized access, including:
Secure servers and encrypted systems (SSL);
Restricted access to authorized personnel only;
Password-protected databases;
Regular system updates and monitoring.
However, no system is entirely secure. By using our website, you acknowledge that data transmission over the Internet carries some risk.
9. Your Rights
You have the following rights under applicable data protection laws (including the GDPR):
Access – to obtain a copy of your personal data.
Correction – to update or correct inaccurate information.
Deletion (“Right to be Forgotten”) – to request deletion of your data.
Restriction – to limit processing in certain circumstances.
Portability – to receive your data in a transferable format.
Objection – to object to data processing based on legitimate interest.
Withdraw Consent – for marketing or sensitive data at any time.
To exercise your rights, contact us using the details below.
10. Cookies and Website Tracking
We use cookies and analytics tools to enhance your browsing experience and understand how our site is used.
You can disable cookies in your browser settings, but some parts of the site may not function properly.
Cookies may include:
Functional cookies (site operation)
Analytical cookies (traffic analysis)
Marketing cookies (for newsletter or campaign tracking)
We will seek your consent where required by law.
11. Marketing and Communication Preferences
If you choose to receive our newsletter or updates, we will use your contact information to send relevant communications.
You may unsubscribe at any time by clicking the unsubscribe link in emails or contacting us directly.
12. Children’s Privacy
Our services are not directed to children under 18 years of age.
We do not knowingly collect personal data from minors without parental consent.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The latest version will always be available on our website, and the “last updated” date at the top will indicate the latest revision.
14. Contact Us
For questions about this Privacy Policy or to exercise your rights, please contact:
Bigger Than Us – Travels
📧 Email: [email protected]